WELCOME to Stinkin' Cute
Grooming Salon!

Stinkin' Cute Grooming LLC - Grooming Policy & Terms (Effective 11/28/24)

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Vaccination Requirements

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All pets must have current Rabies, Distemper, and Bordetella vaccinations. Proof must be sent via email or text to (210) 630-3347 before the appointment. Tags are not accepted. Shot records are required, even for walk-in nail trims.

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Health and Safety

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• Pets must be healthy for grooming. Elderly or infirm pets are groomed at the owner's risk. We are not responsible for pre-existing conditions discovered during grooming.

• In emergencies, we will contact you immediately, stop grooming, and send your pet home. If necessary, a vet may be contacted at your expense.

• Anal gland expression is not offered and must be done by a licensed vet.

• Additional charges apply for matted coats, fleas, or ticks. Pets with illness, skin conditions, or those sprayed by a skunk must wait at least one month before grooming.

• Please avoid booking if your pet has experienced a runny nose, upset stomach, or open sores in the past two weeks.

• We recommend scheduling appointments at least two weeks after vaccinations.

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Grooming Policies

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• "De-matting" or full coat removal may change your pet’s appearance and reveal pre-existing conditions. We avoid shaving double-coated breeds to protect future fur growth.

• Flea Policy: $10 fee for flea baths or excessive shedding removal. A $30 fee applies if fleas are found. Pets with infestations may not be groomed to protect others.

• We limit kennel drying but may use it if it’s safer. Flat-faced breeds like Shih Tzus, Bulldogs, and Pugs will not be kennel-dried.

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Appointments and Payments

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• Cancellations or rescheduling require 24 hours’ notice. No-shows may incur a non-refundable fee after two incidents.

• Payment is due at pickup. Pricing is based on breed, weight, coat length, and grooming duration. Extra fees may apply for extended sessions or special conditions.

• Prices listed are base rates; additional charges may apply.

• No refunds on grooming services.

• Unconfirmed appointments or arrivals more than 5 minutes late will be automatically canceled.

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Additional Services

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• Hair coloring is done with pet-safe dye. Results may vary, and risks are acknowledged by the client.

• Groom photos may be shared on social media.

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Liability

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• Injuries caused by our staff will be covered upon receipt of a vet invoice. We are not liable for pre-existing conditions or issues not reported promptly after leaving the salon.

• We do not groom pets requiring sedation or tranquilizers.

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Pickup and Late Fees

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• Pets must be picked up promptly to minimize stress. First-time clients should be ready for immediate pickup once called.

• Grooming typically takes 1-3 hours but may vary. We will notify you when your pet is ready.

• No boarding or dog sitting offered. A $10 late fee per dog applies for each hour past pick-up time.

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Behavior and Communication

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Please inform us if your pet has aggression issues, tends to bite, or has any health concerns so we can plan accordingly. By booking, you agree to our terms. If someone else drops off your pet, they may make grooming decisions, and we are not liable for miscommunication.